Maarten Bakker
Directeur, mediator en trainer
Training courses / Mediation voor HR / Mediation skills for HR (English)
Mediation skills for HR (English)
Challenging conversations, managing emotions, handling resistance, and negotiating.
As an HR professional, you operate from a variety of roles. You advise, negotiate, connect, and resolve conflicts. You're expected to keep everyone happy, but that’s not always easy! In this training, you’ll learn how to structure conversations, negotiate more effectively, recognize (potential) conflict situations, and discover techniques to help resolve them.
Specifically designed for HR professionals looking to deepen and broaden their skill set.
Start date: April 7, 2026
Duration: 6 days
Location: Amsterdam
Training data: April 7 and 8, May – 11 and 12, June – 15 and 16, 2026
About the training
ADR Instituut has developed a specialized mediation skills training tailored for HR professionals.
This 6-day course, taught by some of the most experienced mediators and trainers in the field, is divided into three modules:
- Skills and attitude
- Dealing with resistance and negotiation
- Your day-to-day practice
Each module offers more than just theory; we place strong emphasis on practice. You’ll also have the opportunity to bring in your own cases and learn from the experiences of fellow HR professionals.
Target group
This training is designed for HR professionals who want to strengthen their skills in conflict management, resolution, and negotiation.
Want to get acquainted?
Are you interested in exploring how to develop your mediation skills with a focus on HR?
We regularly organize free workshops, offering a valuable and insightful introduction to the world of mediation. These sessions are designed to give you immediately applicable insights and techniques.
Duration
At location: 6 days | 3 blocks of 2 days
Cost
Costs on location: € 3.250 | includes coffee/tea, lunches, handouts | VAT-exempt | max. 16 participants
Amsterdam: Hotel Amsterdam-Amstel, Joan Muyskenweg 20
Questions?
We are happy to assist you
After completion:
- You’ll have a deeper understanding of how conflicts arise and escalate
- You’ll know how to de-escalate conflicts and help others do the same
- Resistance will no longer be a barrier, but a challenge
- You’ll recognize communication patterns and know how to break through them when needed
- You’ll identify negotiation situations and know how to prepare for them
- You’ll be able to achieve a genuine win-win solution
Group size and teaching method
Each group consists of a maximum of 16 participants. In addition to theoretical instruction, our mediation training is built on active and practical teaching methods: workshops, case studies, and skills training through roleplay and simulations.
We also place a strong emphasis on developing your personal attitude when dealing with conflict. Each group is guided by two experienced trainers who provide personal coaching and feedback throughout the program.
Incompany option
This training is also available as an incompany program. Interested? Feel free to get in touch to explore the possibilities.
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